Terms and Conditions

These terms and conditions of use, conditions of sale and privacy policy regulate the use of www.issagewellness.com, of which Vent de France La Tramuntana, S.A.U. with NIF: A17045956, and address at: Avda. Catalunya 24, Postal Code: 17709. Town of La Jonquera, in the Province of Girona, is the owner. Through its Vent de France La Tramuntana, S.A.U. From now on, the administrator of the website provides information about its products and online procedures, as well as offering the possibility of their acquisition. Due to the content and purpose of www.issagewellness.com, people who want to benefit from its products must have the status of Users/Clients, which is acquired in the MY ACCOUNT section, and completing the Registration form.


The descriptions of the items displayed on www.issagewellness.com are made based on the product listings. At www.issagewellness.com, of which Vent de France La Tramuntana, S.A.U. is the manager of the sale, there are all the accessories and small electronic devices for the home.


The prices of the products that are indicated through www.issagewellness.com include VAT, on all its products.


The administrator of the web page will do everything possible to resolve all the doubts and procedures requested from all its Users/Clients as soon as possible in the demand of the queries.

However, sometimes, and for reasons that are difficult for the web page administrator to control, such as human errors or incidents in the computer systems, it is possible that the speed finally served to the User/Client differs from the order initially carried out by the administrator of the web page, to satisfy the requests of the User/Client.

In the event that the management is not available or could not be completed, after having placed the order, the User/Client will be informed by email of the total cancellation of the order. If as a result of this cancellation the User/Client wants to return the order, they must follow the provisions of the Return section.


The User/Client will pay at the time of ordering the product. The proof of purchase of services and/or procedures that corresponds to the order or demand made, will be available and can be viewed at www.issagewellness.com in the user section.

The User/Client must pay the amount corresponding to their order by credit card; VISA and/or MASTERCARD.

The User/Client must notify the administrator of the website of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that the administrator can carry out the procedures timely.


The administrator of the web page has the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible and understandable by the User/Client's computer and that of www.issagewellness.com , in this way, when using the SSL protocol it is guaranteed:

1. That the User/Client is communicating their data to the server center of the web page administrator and not to any other that tries to impersonate it.

2. That between the User/Client and the web page administrator's server center the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.


Once the order has been formalized, that is, with the acceptance of the conditions of use and the confirmation of the purchase process in the section, MY CART, the administrator of the Web page will always send an email to the User /Customer confirming the details of the purchased productss.


The approximate delivery times are indicated in business days in the description of each product, although a delay in supply will not be a reason for penalty.

The administrator of the web page will not be responsible for the errors caused in the delivery when the delivery address entered by the User/Client, in the order form does not adjust to reality or has been omitted.

Depending on the destination of the order, various shipping modes or methods can be used, each mode and each destination have shipping times that are specified in the order confirmation process.

Deadlines may vary for logistical reasons or force majeure. In cases of delays in deliveries, the administrator of the web page will inform its User/Client, as soon as it becomes aware of them.

Each delivery is considered made from the moment the company makes the product available to the User/Customer, which is materialized through the control system used by the transport company.

Delays in delivery will not be considered those cases in which the order has been made available to the User/Client by the transport company within the agreed period and could not be delivered for reasons attributable to the User/Client. .

When the order leaves our warehouses, an email will be sent notifying you that your order has been accepted and is being shipped.


If at the time of delivery the User/Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.

The administrator of the website contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that the delivery occurs.

If after 7 working days after the delivery of the order the delivery has not been arranged, the User/Client must contact the web page administrator.

In the event that the User/Client does not proceed in this way, after 10 business days have elapsed since the delivery of the order, it will be returned and the User/Client must bear the shipping and return costs. origin of the order, as well as the possible associated management costs.

If the reason for the delivery failure is the loss of the order, the carrier will initiate an investigation. In these cases, response times range from one to three weeks.


Delivery time from 1 to 3 working days, to the address of the User/Client since the tracking number is received.

The courier service is carried out with tracking control.

Shipments are valid for Spain (except Ceuta and Melilla).


The User/Client must check the good condition of the order before the transport that, on behalf of the web page administrator, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the order.

If subsequently, after reviewing the documents, the User/Client detects any incident such as signs of having been tampered with or any damage caused to it by the shipment, the User/Client undertakes to notify the website administrator via email. in the shortest time possible, preferably within the next 24 hours and a maximum of 30 calendar days from delivery.



All products purchased on the administrator's website can be returned and refunded, provided that the User/Customer notifies the administrator (within a maximum of 30 days and that the rest of the specified conditions are met) of the product error and www.issagewellness.com agrees to refund the product.

All the information will be available and can be viewed at www.issagewellness.com The website administrator will only accept returns that meet the following requirements:

To proceed with a return, the following steps must be followed:

Inform before 30 calendar days from receipt that the product wants to be returned. Information can be sent via email to media@issagewellness.com


Only in the event that the service provided is incorrect, the administrator of the website will reimburse the User/Client for the corresponding expenses.

The administrator of the website will manage the return order under the same system that was used for payment. The application of the refund in the account or card of the User/Client will depend on the card and the issuing entity. The application period will be up to 30 days for credit cards.


The administrator of the website has all rights to the content, design and source code of this website and, especially, including but not limited to, photographs, images, texts, logos, designs, trademarks , commercial names and data that are included in the web.

User/Client is advised that these rights are protected by current Spanish and international legislation relating to intellectual and industrial property.

Furthermore, and without prejudice to the foregoing, the content of www.issagewellness.com is also considered a computer program, and therefore, all Spanish and European Community in force in the matter.

The total or partial reproduction of this website, or any of its contents, without the express written permission of the website administrator is expressly prohibited.

Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that involves an infringement of current Spanish and/or international regulations on intellectual and/or industrial property is strictly prohibited. , as well as the use of the contents of the web if it is not with the prior express authorization in writing of the administrator.

The administrator of the web page informs that it does not grant license or implicit authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in www. issagewellness.com

The use of the contents of the web domain is only authorized for informational and service purposes, provided that the source is cited or referred to, the user being solely responsible for their misuse.



Users/Clients are fully responsible for their conduct when accessing the information on www.issagewellness.com, while browsing it, as well as after accessing it.

As a consequence of this, the Users/Clients are solely responsible before the administrator of the website and third parties for:

The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of www.issagewellness.com, prepared or not by the administrator of the web page, published or not under its name officially.

As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate www.issagewellness.com or its services or prevent normal enjoyment by other users.

The administrator of the web page reserves the right to update the contents when it deems it convenient, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as to deny access to www.<span >issagewellness.com to Users/Clients who misuse the contents and/or breach any of the terms and conditions that appear in this document.

The administrator of the website informs that he does not guarantee:

1. That access to www.issagewellness.com and/or the linked websites be uninterrupted or error free.

2. That the content or software that the Users/Clients access through the website or the linked websites does not contain any errors, computer viruses or other elements in the contents that may cause alterations in their system or in the electronic documents and files stored on your computer system or cause other damage.

3. The use of the information or content of www.issagewellness.com, or linked websites that Users/Clients could make for their personal purposes.

The information contained in this web page must be considered by the Users/Clients as informative and guiding, both with respect to its purpose and its effects, therefore: the administrator of the web page does not guarantee the accuracy of the information from www.issagewellness.com and therefore they do not assume any responsibility for the possible damages or inconveniences for the Users/Clients that could derive from any inaccuracy present in www.issagewellness.com.


The administrator of the web page does not assume any derived responsibility, by way of example but not limitation:

The use that Users/Clients may make of the materials of www.issagewellness.com or linked websites, whether prohibited or permitted, in violation of intellectual property rights and/or or industrial content of www.issagewellness.com or third parties.

The possible damages and losses to the Users/Clients, caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and/or access to www.issagewellness.com and, in general , errors or problems generated in the development or implementation of the technical elements that www.issagewellness.com or a program facilitates the User/Client.

Of the contents of those pages that Users/Clients can access from links included in www.issagewellness.com, whether authorized or not.

The acts or omissions of third parties, regardless of whether these third parties may be linked to the website administrator by contractual means.

Of the access of minors to the contents included in www.issagewellness.com, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their charge or either install some of the Internet use control tools in order to prevent access to materials or content not suitable for minors, as well as the sending of personal data without the prior authorization of their parents or guardians.

The administrator of the website will not be responsible in any case when they occur:

Errors or delays in accessing www.issagewellness.com by the User/Client when entering their data in the service request form, the slowness or impossibility of receiving the confirmation by the recipients of the order or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of fortuitous event or force majeure and any other unforeseeable contingency beyond the good faith of the web page administrator.

Errors or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.

Errors or damages caused to the website due to inefficient use of the service and in bad faith by the User/Client.

Of non-operational or problems in the electronic address provided by the User/Client, for sending the confirmation of the service order.

In any case, the administrator of the website undertakes to solve any problems that may arise and to offer all the necessary support to www.issagewellness.com to reach a quick and satisfactory solution to the incident.

Furthermore, the administrator of the website has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service.

The administrator of the web page reserves the right to modify the conditions of application of the promotions, to extend duly communicating, or to proceed to the exclusion of any of the participants and/or User/Client of the promotion in the event of detect any anomaly, abuse or unethical behavior in their participation.


In the event that any clause of these terms and conditions of use is declared null, the rest of the clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these terms and conditions.

The administrator of the web page may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly recognized by the administrator of the web page or prescription of the action that corresponds in each case.


The website administrator reserves the right to modify, at any time, the presentation and configuration of www.issagewellness.com, as well as these terms and conditions of use.

Therefore, the administrator of the website recommends the User/Client to carefully read the conditions and terms of use, each time they access www.issagewellness.com. Users/Clients will always have these terms and conditions of use in a visible place, freely accessible for as many queries as they may wish to make.


These terms and conditions of use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of the city of origin of the company that owns www.issagewellness.com unless the law imposes another jurisdiction.