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Privacy Policy

1. Privacy Policy

ISSAGE is the owner of this website www.issagewellness.com (the "Website") through which it offers information about the products that, at any given time, it deems appropriate, and markets them online (the "Services"). In order for ISSAGE to provide the Services, it needs to request personal data and information from users (the "Personal Data").
For ISSAGE, the privacy and protection of users' personal data is very important, For this reason, it has been adapted and meets the requirements established by current regulations on Data Protection, in this case, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter , the "RGPD") regarding the protection of natural persons with regard to the processing of personal data and the free circulation of data, and with the rest of the national regulations that are applicable at all times. In any case, you can consult the European Regulation at this link provided by the Spanish Agency for Data Protection icio.
For this purpose, ISSAGE has prepared this privacy policy (the "Privacy Policy"), which It applies, together with the Cookies Policy, the Terms and Conditions of the website, and the general conditions of Contracting to any user who accesses or registers on the aforementioned website. References to "user", "you" and "yours" refer to any person or entity that accesses the Website or any of its pages and additionally to any person that uses the Services and therefore may receive the status of consumer. .

1.1. Responsible for the treatment of your Personal Data

Whether the user resides in a country of the European Union or in a country outside the European Union, the person responsible for the collection and processing of their Personal Data through the Website is VENT DE FRANCE LA TRAMUNTANA SAU (" ISSAGE"), a company of Spanish nationality, with CIF A17045956 and registered office at av. Cataluña 4 del Portús (17709), Spain, with contact telephone number 972 55 42 75, contact email address info@latramuntana.com and with contact for Data Protection at the email address info@latramuntana.com. VENT DE FRANCE LA TRAMUNTANA SAU belongs to the business group headed by GEMRA SA, with NIF A17144627.
ISSAGE is interested in protecting the privacy of users' Personal Data and, for this purpose, has a data protection delegate personal data to which users can be directed. The contact details of the ISSAGE data protection officer are the following lopd@latramuntana.com.

1.2. What data is collected and how is it used

When a user registers on the ISSAGE website, or fills in any of the forms provided on it, their personal data will form part of the personal data file created and managed by ISSAGE under its own responsibility, with the following purposes.

  • Allow the user to contract and pay for the Services offered by ISSAGE (including, among others, the online acquisition of products and services, the management of their commercial relations, as well as legal information and tax that corresponds to the aforementioned relationship);
  • Authenticate and authorize users to access and use their profile;
  • Carrying out promotional and advertising activities for both the products, services or activities related to ISSAGE or to companies of the Tramuntana Group (mainly in the food, fashion and/or consumer products sector ), if the user has given explicit consent;
  • Communicate with users and send them messages about the Website, as well as security notifications, network updates, reminders or other matters related to the Services;
  • Accommodate users when they contact ISSAGE in relation to the Services;
  • Adapt and improve your experience on the Website according to your needs through cookies.

The Personal Data provided to ISSAGE through the Website will not be used for purposes other than those provided in the Privacy Policy.
The Personal Data and other information that proves the purchase that the user makes through of the Website will be kept in electronic format. In the same sense, Personal Data will be processed only for as long as they are necessary, useful and relevant. In any case, once the user's relationship with ISSAGE has ended or consent has been revoked for treatments exclusively based on it, the Personal Data will be kept only for the time necessary and for the sole purpose of complying with the legal obligations that are applicable in each case.

1.3. Legitimation for the treatment

The legal bases for the treatment of your Personal Data in the terms provided in the previous section are the following

  • 1.3.1. The provision and execution of the Services themselves is the legal basis that enables ISSAGE to process the Personal Data necessary to (i) allow the contracting and payment of the Services offered by ISSAGE (including, among others, the online acquisition of products and services, the management of their commercial relations, as well as the legal and fiscal information that corresponds to the aforementioned relationship); (ii) authenticate and authorize users to access and use their profile; (iii) communicate with users and send them messages about the Website, as well as security notifications, network updates, reminders or other matters related to the Services; and (iv) to assist users when they contact ISSAGE in relation to the Services;
  • 1.3.2. The legal basis for carrying out promotional and advertising activities for both the products, services or activities related to ISSAGE or to companies of the Tramuntana Group (mainly in the food, fashion and/or consumer products sector), is the express and explicit consent given by you by selecting the specific box. Likewise, the processing of Personal Data through cookies to improve your experience on the Website is also based on your consent. In these cases, you may withdraw the consent given when you deem it appropriate in the manner provided for in the applicable legislation.

1.4. The Explicit Consent and the veracity of Personal Data


A. Explicit Consent

In the cases in which it is pertinent, the user must give his explicit consent so that ISSAGE can use the information entered by him. The specific cases that require explicit consent are those detailed in the section "Legitimation for treatment" and more specifically in its second section.
ISSAGE may transfer this Personal Data only to entities that collaborate with it in the treatment of the information and with the purposes previously indicated and authorized by the user. In your case, the transfer of Personal Data will be carried out in accordance with the provisions of the "Transfer or transfer of data" section.

B. Veracity of Personal Data

ISSAGE informs you that the fields marked with a star (*) in their respective forms enabled on the website are strictly necessary to meet the request in question, the inclusion of data in the remaining fields being voluntary.
You declares and guarantees that the Personal Data provided to the ISSAGE is true and accurate and undertakes to notify any change or modification thereof. Likewise, you declare and guarantee to be responsible for any loss or damage caused to ISSAGE or to any third party due to the communication of information or Personal Data that is erroneous, inaccurate or incomplete.
ISSAGE informs that it does not carry out verifications on the veracity of the personal information, for which it will adhere, in each case, to the consented treatment of the data entered by the user, whether they are true or not, and if they are incorrect, the affected users can exercise the rights established in the General European Regulation of Data Protection (RGPD).

1.5. Transfer or assignment of data

Personal Data will NOT be transferred to third parties except in those cases in which ISSAGE is legally or contractually obliged to provide them (such as banks, organizations and collaborating entities of public administrations or to them) or except for those companies to which ISSAGE has entrusted management services. , control, maintenance, computer hosting and web hosting as well as to companies that provide tax, accounting and legal advice, among others, in which case, the corresponding Personal Data processing contract will be signed.
Notwithstanding the foregoing, Personal Data may be communicated to companies of the ISSAGE group within the European Union for the purpose of unifying internal management and administration, this communication being necessary to be able to execute the purposes for which have been collected.
ISSAGE has NOT contracted services from technology providers located in non-European countries or that do not have regulations equivalent to the European one.
Any future contracting of services to data processors data made by ISSAGE will always comply with all the requirements established by the European data protection regulations, applying in the treatment of your data the necessary guarantees and safeguards to preserve your privacy of this information.
At any time the user may exercise their rights before sending that information. As well as any other right recognized by data protection regulations, in the manner and via indicated in the "Exercise of rights by users" section of this Privacy Policy.
They may also share statistical data on potential and/or actual sales, volume of users and customers, web traffic data, which in no case will contain Personal Data.

1.6. Exercise of rights by users

ISSAGE informs the user about the possibility of exercising the rights inherent to users contained in the European GDPR Regulation by contacting the ISSAGE Data Protection Officer at the email address info@latramuntana.com or else, by sending a letter to the address of the ISSAGE headquarters or in person at these offices located on av. Cataluña 4 del Portús (17709), to discuss the matter with the person responsible for Data Protection.
This request communication must contain the following data, name and surname of the User, address for the purposes of notifications, a photocopy of the National Document of Identity or Passport, and petition specifying the request. In the case of acting on behalf of a third party, you must prove by means of a reliable document.
In any case, you can file a claim with the competent data protection authority.

1.7. Information Security

ISSAGE undertakes to fulfill its obligation to preserve the secrecy of Personal Data and its duty to store it in accordance with current regulations and to adopt, among others, the security measures established in the Record of Activities related to the processing of Personal Data.
Likewise, all ISSAGE personnel, as well as their possible suppliers, subcontractors or collaborators, assume the commitment to carry out their professional work respecting the confidentiality, obligations and security measures established within the framework of the protection of data.



2. Cookie Policy


2.1. What is a Cookie?

Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that later only the server that implemented it will read. Cookies generally have a limited duration in time.

2.2. What Cookies do we use?

ISSAGE uses the following cookies

    2.2.1. Technical cookies These are those that allow the user to navigate through a web page or application and use the different options or services that it has, such as, for example, controlling traffic and data communication, identifying the session, accessing to restricted access parts, etc.2.2.2. Personalization cookies These are those that allow the user to access the service with some predefined general characteristics such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc.2.2.3 . Analysis cookies These are those that allow the monitoring and analysis of user behavior. The information collected through this type of cookie is used to measure the activity of the website and/or application and to create user browsing profiles, in order to introduce improvements.

2.3. Who uses Cookies?

The information obtained through cookies will be collected and processed by VENT DE FRANCE LA TRAMUNTANA SAU, whose data is detailed below Company name VENT DE FRANCE LA TRAMUNTANA SAU Address Av. Cataluña, number 4, 17709 - El Portús (Girona) Telephone 972.554.275 Fax 972.554.687 Email info@latramuntana.com.

2.4. How can Cookies be disabled?

You can block or delete cookies through your internet browser, but doing so may cause a problem using or loading the Platform.
The configuration of the Internet browser for this purpose will depend on the browser you use. Below, we provide links to the instructions offered by the main browsers to delete cookies